Patient Ambassador

Rockville, MD

Full Time

Sales

Experienced

About the Role

We are seeking a compassionate, motivated, and results-driven Dental Implant Sales Consultant - Patient Ambassador to guide patients through the life-changing journey of dental implant treatment. This role blends consultative sales expertise with genuine patient care—helping individuals understand their treatment options, navigate financing, and feel confident every step of the way.

If you are passionate about improving lives, building meaningful patient relationships, and succeeding in a goal-oriented healthcare environment, this opportunity may be the perfect fit.

What Success Looks Like

In this role, you will make a meaningful impact by helping patients regain confidence, improve health, and move forward with life-changing treatment—while achieving strong personal and team performance outcomes.

Key Responsibilities

Guide the Patient Journey

Lead patients through a consultative decision-making process for dental implant treatment.
Ensure patients feel informed, comfortable, and confident in their care choices.

Educate and Build Trust

Clearly explain advanced implant procedures and treatment options in an approachable, patient-friendly way.
Answer questions and provide ongoing support throughout the process.

Follow-Up and Engagement

Conduct timely follow-up communication to maintain engagement and address concerns.
Support patients from initial consultation through scheduling and treatment completion.

Financial Guidance

Develop customized payment solutions aligned with each patient’s financial needs.
Help patients understand financing options and affordability pathways.

Lead Generation and Relationship Building

Participate in proactive outreach efforts, including referral development, community engagement, and outbound calling.
Cultivate relationships that strengthen patient trust and drive referrals.

Collaboration and Coordination

Partner closely with clinical and administrative teams to ensure a seamless patient experience.
Work with leadership to achieve patient care and performance goals.

Additional Support

Perform other duties as assigned to support overall office and organizational success.

Qualifications

Minimum 2 years of sales experience required, preferably in direct-to-consumer consultative sales.
Dental or healthcare office experience strongly preferred.
Excellent communication, listening, and negotiation skills.
Proven ability to build rapport quickly and establish trust.
Self-motivated, goal-oriented, and proactive in problem solving.
Strong organization and consistent follow-up skills.
Experience using contact tracking or CRM systems.
Bachelor’s degree preferred.

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

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Describe your approach to building and managing a sales pipeline. How do you handle objections, especially around costs or patient concerns?*

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Patient Ambassador

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