Patient Ambassador

Fairless Hills, PA

Full Time

Sales

Experienced

Job Title: Patient Ambassador (Dental Implant Sales)
Department: Sales
Reports to: Vice President of Sales Strategy
FLSA Status: Exempt

Company Overview

Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home. Everyone involved wants to make a positive impact with the work and efforts we give—this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you.

Position Summary
The Patient Ambassador is responsible for guiding patients through the life-changing process of dental implants, combining sales expertise with compassionate care. You’ll build trust, educate patients on advanced implant solutions like All-on-Four, and help them navigate financing options to make treatment affordable.

We’re seeking a motivated, empathetic individual passionate about transforming lives through better health and confidence. Your role is key in ensuring patients feel supported, informed, and confident throughout their dental journey.

Duties and Responsibilities

Own the Sales Process: Guide patients through the consultative sales process, ensuring they understand and feel confident about their dental implant options.

Educate Patients: Clearly explain procedures like All-on-Four, helping patients make informed decisions.

Follow-Up: Conduct follow-up calls to address questions and keep patients engaged.

Build Payment Plans: Create customized payment plans tailored to each patient's financial needs.

Lead Generation: Engage in proactive outreach, including cold calling, community involvement, and referral-based lead generation to build a strong sales pipeline.

Smooth Transitions: Ensure seamless coordination from consultation to procedure by collaborating with clinical and administrative teams.

Referral Management: Drive patient referrals by fostering relationships with existing patients.

Team Collaboration: Work closely with doctors and general managers to meet sales and patient care goals.

Additional Duties: Take on other tasks as needed to support office and organization success as assigned

Qualifications

2 years of Sales experience required, direct to consumer consultative sales preferred.
Prior Dental Office experience highly preferred.
Strong communication, listening, and negotiation skills
A confident approach and an ability to build rapport quickly
Self-motivated, driven, and able to think outside the box
Must possess thorough and consistent follow-up skills
Experience using a contact tracking system
4-year degree preferred

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Desired salary*

What is your motivation to seek your next career opportunity?*

Can you walk me through your sales experience, particularly in healthcare or dental services? What products or services have you successfully sold, and how did you approach these sales?*

Describe your approach to building and managing a sales pipeline in a healthcare setting. How do you handle objections, especially around costs or patient concerns?*

How do you ensure an empathetic, patient-centered sales approach, particularly with elective procedures like dental implants? What strategies do you use to educate and build trust with patients regarding complex treatment plans?*

How have you collaborated with clinicians or marketing teams to support sales and patient onboarding? What role do you think sales plays in patient retention, and how would you work with the clinical team to support it?*

What tools or CRM software do you use to track sales activities and patient follow-ups? How do you prioritize tasks and manage time when balancing numerous leads?*

Why are you interested in a sales role within a dental implant center, and how does it align with your career goals?*

What are your salary requirements? Please provide base salary and your goal for all in compensation including commission on an annual basis.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Patient Ambassador

Apply for this position