Department: Operations
Reports to: Dental Practice Manager
FLSA Status: Non-Exempt 
Location: Jacksonville, FL

About Us
At Smart Arches Dental Implant Centers, we are committed to transforming lives with full-arch and full-mouth dental implant solutions. Our mission is to provide an exceptional patient experience while delivering life-changing care. If you're passionate about helping people regain their confidence, join us!

Role Summary
We are seeking a friendly, professional Front Desk Receptionist/Scheduler to manage patient consultations and scheduling. This role involves fielding calls from our call center, greeting patients, and supporting the office team in converting consultations into on-site appointments. Ideal candidates will have experience in med spa or plastic surgery coordination alongside traditional front desk responsibilities.
 

Key Responsibilities

• Patient Interaction: Welcome patients, manage check-ins, and ensure a positive experience.
• Phone: Field calls from potential patients, answer questions, and schedule consultations. Answer multi-line phones, use fax machine and scanner, utilize different software and Practice Management System to adequately notate all interactions.
• Scheduling: Maintain calendars and ensure accuracy for patients and office staff.
• Payments: Confidently process payments, track balances, and manage insurance claims. Balance deposit and complete end of day reports daily for manager review
• Office Management: Keep the administrative area organized, monitor supplies, and handle mail, emails, and voicemails.
• Team Collaboration: Work closely with the office manager to ensure seamless operations and an exceptional patient journey. Check voicemails, faxes, and email throughout the day and communicate important information to the team.

• 2+ years of healthcare scheduling experience (dental or medical preferred).
• Strong organizational, communication, and multitasking skills.
• Warm, empathetic, and professional demeanor.
• High attention to detail and willingness to adapt in a fast-paced environment.
• Bilingual (Spanish) is a plus.
• High school diploma or GED required.  

Schedule & Benefits

• Monday-Thursday, 7 AM through 430 PM
• Fridays as needed- during busy months, every Friday 1/2 days
• Competitive hourly wage based on experience.
• Benefits: medical, dental, vision, 401(k), and more.

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.