Front Desk

Job Title: Front Desk 
Department: Operations 
Reports to: Dental Practice Manager 
FLSA Status: Non-Exempt 
Compensation: $17 - $20 per hour

Company Overview 
Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home. Everyone involved wants to make a positive impact with the work and efforts we give—this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you. 

Position Summary 
We provide life-changing full-arch and full-mouth implants, prioritizing exceptional patient experiences. You’ll play a key role in supporting patients throughout their journey with us. We seek a passionate individual with at least two years of healthcare scheduling experience, strong customer service skills, and attention to detail. Experience in high-volume surgical practice is a plus but not required. More than technical skills, we value integrity, dependability, a strong work ethic, and a positive attitude. 

Duties and Responsibilities 

• Greet patients and complete check-in with a welcoming demeanor. 
• Answer calls, confirm appointments, and follow up with labs and vendors. 
• Schedule appointments and manage calendars. 
• Handle referrals and appointment letters. 
• Process and track five-figure payments, send insurance claims, and balance daily deposits. 
• Maintain accurate records, alert manager of issues, and anticipate potential problems. 
• Keep the front desk area clean, track supplies, and place orders. 
• Participate in meetings and training. 
• Distribute mail, manage voicemails, faxes, and emails, and relay important information to the team. 
• Operate multi-line phones, fax, scan, and use software for accurate record-keeping. 
• Performs miscellaneous job-related duties as assigned to support office and organization. 

Qualifications and Expected Competencies 

• Task and detail oriented  
• Self-starter who works well as a part of a team 
• Excellent written and verbal communication skills 
• Flexible and a quick learner 
• Great organizational skills, excellent customer service skills and high level of office aptitude 
• High school diploma or GED required.
• Prior dental front office experience required. 

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.