Pay: $25.00 - $35.00 per hour

Job description:

We are seeking an experienced and highly driven Treatment Plan Coordinator with a proven background in high-dollar dental implant case acceptance, specifically full arch / AOX treatment planning.

This role is ideal for someone who thrives in a fast-paced, high-performance environment and understands the clinical, financial, and emotional aspects of guiding patients through life-changing treatment decisions.

Position Overview

The ideal candidate has extensive experience coordinating and closing large dental implant cases and can confidently navigate comprehensive treatment plans from consultation through case acceptance. You should understand the workflow, patient journey, financing process, and scheduling coordination associated with complex implant rehabilitation cases.

This position requires a strong blend of sales ability, patient communication, organization, and dental knowledge.

Key Responsibilities

• Present and explain complex full arch and implant treatment plans to patients with confidence and professionalism
• Guide patients through financing options and payment arrangements
• Build trust and rapport with patients while addressing concerns and overcoming objections
• Coordinate scheduling for surgical and restorative phases of treatment
• Maintain detailed follow-up systems for pending treatment and unscheduled cases
• Work closely with doctors, clinical staff, and leadership to ensure a seamless patient experience
• Review insurance benefits, UCR fee schedules, and estimate patient financial responsibility
• Maintain accurate documentation and patient communication records
• Utilize CRM systems, spreadsheets, and practice management software to manage case flow and patient follow-up
• Support a high standard of customer service and patient satisfaction throughout the treatment process

Qualifications

• Minimum 3 years of experience as a dental Treatment Plan Coordinator
• Minimum 1 years of experience coordinating and presenting full arch / AOX dental implant cases
• Proven track record of high case acceptance and production performance
• Strong understanding of implant workflows, treatment sequencing, and restorative timelines
• Experience discussing high-dollar treatment plans and financial arrangements
• Knowledge of dental insurance, ADA coding, and treatment presentation best practices
• Exceptional communication, organizational, and interpersonal skills
• Ability to handle sensitive financial conversations with empathy and professionalism
• Experience using dental practice management software and CRM systems
• Highly organized, proactive, and results-driven mindset

What We’re Looking For

• A confident closer who can ethically guide patients toward treatment acceptance
• Someone who is motivated by goals, accountability, and growth
• A team player who collaborates well with both clinical and administrative teams
• A professional who remains calm, compassionate, and solution-oriented in challenging conversations
• An individual who values continuous learning and staying current with modern implant dentistry

Preferred Experience

• Full arch / AOX treatment planning
• Implant dentistry
• Multi-specialty dental practices
• High-volume case management
• Financing platforms and patient payment coordination
• Digital workflow and modern dental technology environments

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.